AI-Powered Analytics for Better Customer Experiences

Limit access to sensitive data by defining permissions based on user roles within your organization. This ensures that only authorized personnel can view or manage specific information, enhancing data security and minimizing the risk of data breaches.

Store each customer’s data in isolated environments, ensuring that no data is ever shared or mixed between clients. This approach provides an added layer of security and guarantees data integrity, protecting individual customer information from unauthorized access.

Provide each customer with a unique subdomain for their analytics dashboard, ensuring personalized and secure access to their data. This setup adds an additional layer of security, as each customer’s data and dashboard remain entirely separate from others.

Encrypt all customer data both during transmission and when stored, ensuring that sensitive information is protected against unauthorized access. This double-layer encryption process prevents data breaches, making sure your data is always secure, even in the event of an interception.

Automatically redact personally identifiable information (PII) from customer interactions to comply with data privacy standards. This feature helps protect sensitive data from unauthorized exposure and maintains transparency and security across your organization.

Continuously monitor data access and activity logs to detect and respond to potential threats in real-time. Automated security monitoring helps identify suspicious behavior quickly, reducing the risk of security breaches and data theft.

Conversalyse does not store recordings, transcripts, or any customer interaction data. Once the data is processed and the required insights are extracted, the original recordings and transcripts are immediately destroyed. This approach enhances security and ensures compliance with data privacy regulations by minimizing data retention risks.

Conversalyse utilizes Logto for secure user authentication and identity management. This ensures that all user accounts are protected by advanced authentication protocols, supporting both single sign-on (SSO) and multi-factor authentication (MFA) for enhanced security.

Allow agents to create public profiles that showcase their average performance scores, customer feedback, and achievements in call centers. This feature helps agents build their professional resumes and make their skills visible to potential employers.

Track and display detailed performance metrics of agents, such as response time, resolution rate, customer satisfaction scores, and overall call quality. These metrics help evaluate agent efficiency and effectiveness.

Identify skills gaps in agent performance and recommend targeted training programs to address these areas. This feature supports continuous learning and development for agents to enhance their abilities and effectiveness in customer interactions.

Reward top-performing agents with badges and recognition based on their performance metrics. This feature gamifies the work environment, motivating agents to excel and reach new levels of achievement.

Offer personalized career development plans that guide agents on how to improve their skills and advance within the organization. These tools help agents map out their career paths and achieve their professional goals.

Create dynamic leaderboards that rank agents based on their performance metrics, such as customer satisfaction, efficiency, and productivity. This feature adds a competitive element to the work environment, driving agents to perform at their best.